INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

YES! But the colour of the product can be different as different devices have different display colour accuracy.

Where can I view my Order Status?

Your order status will be updated via email and furthermore you can check the order status from your account page or by simply visiting the following page:

www.luchiora.com/my-account

How can I return an item?

As of now we do not offer returns or exchanges but you can feel free to contact us via email at support@luchiora.com and we'll be more than happy to help you out.

Will you restock items indicated as “out of stock?”

The products may or may not be restocked but for the most part products that won't be available will be removed completely from display.

When will I receive my order?

The orders are usually dispatched the next day which will be intimated via email as shipped. You'll receive the order between 5-7 business days from the date of dispatch.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS